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FAQ's | Absolutely all motors


I do not have a V5 registration document?

For us to buy your vehicle, we do need your original V5 document presently in your name. If you do not have one you can obtain a new document by filling in form V62 which you can download from the DVLAor pick up from any Post Office. The completed form and appropriate fee should be sent to DVLA, Swansea, SA99 1AR. A new document will then be issued to you in about 3 - 4 weeks. Until you have this we cannot proceed with the transaction. You will be required to revalue your bike at this time.

What happens if I inaccurately describe my vehicle?

If your on-line appraisal does not match our collection driver's appraisal, we will reduce the purchase price accordingly. This will either be deducted from the balance that we transfer into your bank account or if you have opted for cash deducted from the total on collection. We will be accurate and FAIR

A cancellation charge of £50 + VAT, may be payable for all non-collections. If at the point of collection it is discovered that the vehicle is not entirely as described in the assessment form, and an amended price cannot be agreed by both parties, this charge may become payable immediately.

Will you collect my vehicle for free?

If your vehicle is valued by us at £200 or more, we will endeavor to collect your bike at your convenience free of charge from anywhere within mainland England, Scotland or Wales; there are no up-front charges, and no administration charges before or after.

Do you purchase the vehicle outright?

Yes, all vehicles are purchased outright, we do not do sale or return.

Do I need to be in when the vehicle is collected?

No, all vehicles can be collected from a third party with prior consent.

Can I deliver the vehicle to you?


Will you buy an import?

Yes we will buy imported vehicles.

How and when will I receive my money?

The fastest, easiest and most secure way to pay you is through an electronic transfer from our account to yours. There is no charge for this service and in most cases we make the transfer whilst the collection driver is at your collection address. You will receive an email from Lloyds confirming that payment has left our account and has been sent to your bank. If you would prefer to receive a cheque from us you will have the opportunity to tell us when we contact you. Please note that if you do choose to receive a cheque, you must ensure that you have a debit or credit card available on collection just in case you have missed some damage when entering your bike details.

Will you pay cash for my vehicle?